ETQAN COMMITMENT TO CUSTOMERS
- Pre-award on-ground technical support to enrich customer understanding of the product usage and multiple features.
- Detailed engineered solution customized for each customer need.
- Site surveys and meeting with end users at customers’ sites to introduce products. Offering FOC samples and Mock-ups to get necessary approvals.
- In-country stock of high runner consumed items for our principles’ products for quick deliveries.
- In-country logistics services including door to door delivery, warehousing, and custom clearance services.
- After sales dedicated technical support.
- QTY survey, supervision on installation of our products, supply & apply contracting services, and project management.
- Documentation and civil defense approval
- Inventory management advice using our data-base and OEM recommendations.
- On-Job training and product training for our customers.
ETQAN COMMITMENT TO VENDORS
- Early identification of on-going projects in-country.
- Market Intelligence about each project background including (not limited to):
- Execution Schedule.
- Provide information about equipment / packages included in each project.
- Financing.
- Background about ALL stakeholders involved including Owner, Engineering Consultant, and Contractor(s).
- Communication with engineering and consultant’s firms at bidding / FEED stages.
- Preparation of qualification binders for our business partners to be included in the qualified vendors list for each project.
- Competition analysis.
- Follow up bid submittal and evaluation stages with customers during bidding stage.
- Engage in pre-award and final closing stages providing all intelligence and background information to support final negotiation.
- Contracts legal review and offering related advice to principals.
- Provide samples and DEMO KITS during NEW product launching stage.
- Translate into Arabic language all marketing materials and related technical manuals that would facilitate our customers qualified team to understand our products and installation procedures (where applicable).
- Follow-up project management execution logistics during after-award stage and project implementation.